Effective Date: 20 January 2025

Claim Solutions Scotland Ltd (“we,” “our,” or “us”) is committed to safeguarding your personal data. As a claims management company regulated by the Financial Conduct Authority (FCA), we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and share your information and your rights under UK data protection laws.

1. Who We Are

Claim Solutions Scotland Ltd is authorised and regulated by the Financial Conduct Authority (FCA), with registration number FRN837720.

**Contact Details**
Address: 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP
Email: claims@claim-solutions-scotland.co.uk
Phone: 0141 319 8249
Website: https://www.claim-solutions-scotland.co.uk

**Data Protection Officer:** John Pearson
For data protection inquiries or complaints, please contact John Pearson directly using the details above.

2. What Information We Collect

We may collect and process the following types of personal data:
– **Personal Identification Information:** Name, address, date of birth, email address, phone number, and identification documents.
– **Financial Information:** Bank details and payment information necessary for claims processing.
– **Case-Specific Information:** Accident details, medical reports, witness statements, and other evidence relevant to your claim.
– **Technical Information:** IP address, browser type, and website usage data collected via cookies and Google Analytics.

3. How We Collect Your Data

We collect personal data in the following ways:
– Directly from you via forms, calls, emails, or other communication methods.
– Automatically through cookies and Google Analytics when you interact with our website.
– From third parties such as law firms, medical practitioners, and referral partners.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, improve functionality, and analyse website traffic. This section explains what cookies are, how we use them, and your choices regarding cookie management.

**What Are Cookies?**
Cookies are small files placed on your device when you visit our website. They store information about your interactions with the website, allowing it to remember your preferences and provide a better user experience.

**Types of Cookies We Use**
1. **Essential Cookies:**
These cookies are necessary for the website to function properly, such as enabling secure logins or remembering your privacy preferences.
2. **Performance Cookies:**
We use performance cookies to collect data on how visitors use our website, such as pages visited or errors encountered. This helps us improve the website’s performance.
3. **Analytics Cookies:**
We use Google Analytics to gather information about website usage, such as visitor numbers and behaviour patterns. This data is anonymised and used solely for statistical purposes.
4. **Marketing Cookies:**
If applicable, these cookies may be used to personalise advertising content and measure its effectiveness.

**Managing Cookies**
You can manage your cookie preferences by:
– Adjusting your browser settings to block or delete cookies.
– Using the cookie settings banner on our website when you first visit.

Please note that disabling certain cookies may impact website functionality.

**More Information**
For more details on Google Analytics and how it uses your data, visit Google’s Privacy Policy and opt-out tools.

5. How We Use Your Data

We process your data for the following purposes:
– Providing and managing our claims management services.
– Meeting regulatory and legal obligations, including FCA requirements.
– Communicating with you about your claim or our services.
– Analysing website performance and improving user experience via Google Analytics.
– Sending marketing emails and text messages with your explicit consent.

6. Sharing Your Data

We may share your data with:
– Law firms, medical professionals, or other parties involved in processing your claim.
– Regulatory authorities, such as the FCA, or as required by law.
– Service providers (e.g., IT support or hosting services) operating under strict confidentiality agreements.

We do not sell or trade your data.

7. International Data Transfers

All client data is stored and processed within the UK. We do not transfer personal data outside the UK.

8. How We Protect Your Data

We implement robust security measures, including:
– Data encryption.
– Secure data storage solutions.
– Regular system audits to prevent unauthorised access or breaches.

9. Your Rights

Under UK GDPR, you have the right to:
– **Access**: Request a copy of your data.
– **Rectification**: Request corrections to inaccurate data.
– **Erasure**: Request deletion of your data where lawful.
– **Restriction**: Request limited processing of your data.
– **Data Portability**: Receive your data in a portable format.
– **Objection**: Object to processing based on legitimate interests or for direct marketing.
– **Withdraw Consent**: Withdraw consent for processing at any time.

To exercise your rights, contact John Pearson at the details provided above.

10. Retention of Your Data

We retain personal data only for as long as necessary to:
– Fulfil the purposes outlined in this policy.
– Comply with legal and regulatory obligations.

11. Complaints

If you are unhappy with how we handle your data, you can:
– Contact our Data Protection Officer, John Pearson.
– Lodge a complaint with the Information Commissioner’s Office (ICO):
**Website:** [www.ico.org.uk](https://www.ico.org.uk)
**Phone:** 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.